Refund
Policy
Last updated: [July 15th, 2025]
At Joy Guru, customer satisfaction is our priority. Please review our Refund Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns for the following situations:
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Incorrect item received
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Defective or damaged item
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Item not as described
To be eligible for a return, your item must be unused and in the same condition as received, including original packaging.
2. Return Process
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Contact us within 14 days of receiving your order via joysguruonline@gmail.com with photos of the product issue.
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Upon approval, we will provide return instructions or process a refund.
Please do not return the item directly to the supplier unless instructed.
3. Refunds
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nce your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 7 business days.
4. Non-Returnable Items
Sale items, personalized products, and gift cards are non-refundable unless damaged or defective.
5. Shipping Costs
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
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Return shipping costs are the responsibility of the customer unless otherwise agreed.
6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please place a new order.
7. Lost or Delayed Packages
While we are not responsible for shipping delays, we will assist in tracking lost packages and file claims when necessary.
8. Contact Us
For any return, refund, or exchange request, please contact:
Email: joysguruonline@gmail.com